Policies

Lodging Policies
  • Check-In: 2:00 P.M.
  • Check-Out: 10:00 A.M.
  • Front desk hours: 8:00 A.M. – 10:00 P.M. (Hours subject to change). If you will be arriving after 10:00 P.M. please contact the front desk in order set up a late check-in.
  • Reservations are guaranteed only with a valid credit/debit card on file.
  • 7 day cancellation policy: Guests can cancel their reservation(s) without any penalty up to 7 days prior to check-in. Cancellations made within 7 days of check-in will be assessed a one-night cancellation penalty.
  • No show reservations will be charged the full amount of the room(s) and the reservation will be forfeited. Please call the front desk if you can’t make your reservation.
  • No refunds available for unused time in room due to late arrival or early departure.
  • For the comfort of all guests, smoking of any kind is not permitted in or near any of the rooms and front desk. (Colorado State Law requires smokers be at least 15 feet from any door, window or public area) Smoking is permitted in the garden area. $250 cleaning fee is assessed to anyone found smoking in their room(s).
  • Any excessive damage, missing items or extra cleaning will result in a penalty that will be assessed to the card on file.
  • Privacy Policy: We never share or give out your information.
  • We accept the following major credit cards: VISA, MasterCard, Discover and American Express.
Pet Policies
  • As a courtesy to our guests with pet/fur allergies, we like to keep our pet-free rooms animal-free. Be sure to let the front desk know you are traveling with a pet(s) and we will assign you to an appropriate room. If guests fail to let the front desk know about their pet(s), they will be assessed a $250 cleaning fee.
  • We ask that guests do not leave their pet(s) unattended in the room. If pet(s) bark or make excessive noise, pet owners may be held responsible for refunds to guests nextdoor who may choose to leave due to the barking or noise. We encourage our guests to bring kennels/crates.
  • In order to receive daily maid service, we ask that guests let the front desk know they are out of the room with their pet(s). This way the cleaning staff can safely refresh your room.
  • Pets are not permitted on furniture and beds.
  • Please pick up after your pet. The garden area is not a potty.
  • Please always have your pet on a leash (Grand Lake Municipal Code states that all dogs must be on a leash).
Snowmobile Policies
  • In order to have reservations go out in a timely manner, we ask that guests arrive 45 min prior to their scheduled departure time.
  • We always try our best to accommodate our guests, but we cannot guarantee that you will get your full rental time if you arrive late. Refunds will not be issued for late arrivals.
  • Reservations are guaranteed only with a valid credit/debit card on file.
  • Guests need to have in their possession a major credit or debit card for the damage disclosure. An authorization/hold of $500-$1000 per machine will processed. Provided no damages occur during the rental, or guests don’t acuumulate any fees the authorization/hold is returned. 
  • WE DO NOT OFFER INSURANCE FOR DAMAGES. Guests are responsible for any damages they cause to their snowmobile(s) as well as other snowmobiles during the duration of their rental. This includes, but is not limited to, broken/missing parts, labor, shop supplies, loss of rental and rescue/retrieval. Guests will be held responsible if any damage is caused to private/public property.
  • In order to rent a snowmobile(s), guests must be at least 21 years old and possess a valid driver’s license.
  • In order to drive/operate a snowmobile, guests must be at least 16 years old and possess a valid driver’s license.
  • In order to carry a passenger on a double machine, guests must be at least 18 years old and possess a valid driver’s license.
  • Passengers must be at least 4 years old.
  • Each guest must fill out a ‘Lessor Contract’, ‘Damage Disclosure’ and ‘Renters Checklist’ prior to departing.
  • A legal guardian must sign for all minors (under 18 years old) who are participating.
  • Max driver, passenger(s) and cargo weight per machine is 400 lbs. If combined weight is over 400 lbs., guests must take 2 different machines.
  • No refunds for late arrivals or early returns (We operate in all weather conditions).
  • We accept the following major credit cards: VISA, MasterCard, Discover and American Express.
Privacy Policies
  • We never share or give out your personal information.
  • For any other questions, please contact the front desk!